Client FAQ
Frequently Asked Questions for our clients
Q1: What is the meaning of "bonded caregivers"?
Hiring a bonded caregiver gives you peace of mind. Bonded means that we have acquired a bond that protects the client (you/ your loved one) against any unfortunate situations like thefts or damages when the caregiver is on-site.
All our caregivers have passed thorough police clearance requirements and are considered trustworthy and reliable resources as the very basic criteria. Furthermore, they are certified on provincial standards of caregiving.
Q2: How much do I have to pay for home care services?
Prices are determined based on various factors, including the client’s assessment, specific needs such as schedule, location, duration of care etc… We take pride in designing a particular care plan per individual client. As such, the prices would be aligned to the outcome. Contact us to learn more.
Q3: What caregivers are taking covid restrictions?
We follow the public health directives consistently and take steps to implement the recommended guidelines into our work standards as we strive to ensure that our clients and our caregivers are adequately protected.
All our caregivers are updated with new guidelines, and a daily screening for any symptoms is conducted before the schedule begins. As well as, caregivers carry personal protective equipment along with them always. Additionally, we recommend that the client participates in the symptom screening activity whenever the caregiver arrives onsite, so everyone involved is safe every time.
Q4: Why should I take caregiving services from Universal Health Hub when there are so many private home care agencies?
At UHH, we take pride in our customer-centricity approach. Our passion is to simplify our client’s life by empowering them to live independently in an active and enriching manner and with dignity in the comfort of their own home. Therefore, we connect and nurture meaningful relationships with our customers at the deepest level. Additionally, we follow gold standards such as bonded caregivers with insurance, background verification cleared, and up-to-date training through our online and in-person training with a Practical Nurse.
Q5: How do you bring cultural competency and empathy to your caregivers?
We ensure our caregivers matched to clients undergo learning about the client and their culture. Among the many attributes we use to design and serve our client’s needs, cultural competency is the highest focus. In addition, our training system, which aids our caregivers to be well-informed on cultural knowledge, is constantly updated. We also believe in paying our caregivers well to ensure they can care for their families well.
Q6: What is the process of requesting and receiving home care services?
We strive to keep this as easy as possible as we are always excited to chat with you. If you are a new client, simply call us or submit your contact information online, choosing your preferred option to connect with us. We will contact you to book a free health care assessment at your home. If you are an existing client, please refer to your family page at the top of this site, log in with your credentials, then send us your request, and we’ll auction them on priority.
Q7: Do I have to pay for the initial health care assessment? How often is the healthcare assessment?
Health assessment is free and conducted once every year unless there have been significant health changes.
Q8: How do I know if I need to request personal support or home support service when both are provided at home? Also, what is the difference between PSW and HSW?
In a broad sense, if you require a caregiver to help with personal care that involves physical contact such as lifts and transfers then PSW service is advised. But if you only require an extra help around home which does not involve physical contact then HSW service is recommended
For your information: Although Personal support worker (PSW) and Home support worker (HSW) provide care of individuals at their home, their scope of responsibilities does have a few differences along with the overlap
- PSW is certified profession where individuals undergo extensive provincial/federal approved care curriculum whereas HSW individuals are recognized by their experience in caregiving
- A certified PSW is trained to perform lifts, transfers of individuals in a safe way, help with personal daily needs like bathing, grooming, getting dressed whereas a HSW is NOT.
- Regarding the overlapping responsibilities, both PSW and HSW provide light housekeeping, meal planning and preparation, medication reminders, watching companionship
Q9: Do I need to sign a contract for a minimum number of service commitments per week or month?
No. We believe in building meaningful relationships that last longer than contracts that end on a date. Although, we expect your every service should be at a minimum of 2 hours due to the driving time and preparation of our caregivers.
Q10: Which locations do you serve?
We serve all across Greater Toronto Area. Although, depending on the demand for homecare and the supply of caregivers in a certain neighbourhood, the time for us to arrange a service for you may vary.
Q11: How do you ensure that my home care service experience is seamless when I get visits from different caregivers from Universal Health Hub?
Seamless home care experience is our core value proposition in the form of Customer Centricity. We have carefully designed and setup internal technology and transitioning processes that will ensure you will not feel the difference between the caregivers who come to your home.
Q12: Does Universal Health Hub provide maid services? What is the difference between Home support and maid service?
Universal Health Hub does not provide maid service. If you need only cleaning services for your home, then we recommend you look for maid service. Our home support caregiver provides very basic house cleaning along with their other responsibilities.
Q13: For families who cannot afford, what are your subsidized programs available?
We offer a few subsidized options of in-home care for those families in need. check out our “not-for-profit” resources on our website and speak to us to learn more.
Q14: What is the family page, and how can I install the app on my phone?
Once you or your family starts to receive care from us, we create a dedicated secured area on our website for you and your family. This is where you can log in to see care records of your loved ones, check invoices, submit/change care requests, submit feedback and much more. Once your family account is created, you can log in from desktop or mobile. We do not have an app, but you can pin the website on your phone’s home screen, and it works like an app. here are some instructions to help you with your iPhone:
Open https://UniversalHealthHub.ca on your Safari browser. At bottom of the page, click on “Family log in.” Then tap the share icon at the bottom. Tap on Add to the home screen. Done. Now look for the app-like icon for UHH on your phone and launch it.
